Delivery is available for custom cakes only, and a quote will be provided based on the location of the delivery. Once your cake has been delivered, responsibility for its care and safe storage rests with the customer.

Every cake comes with its own storage and serving instructions, tailored to the cake you’ve ordered. Just follow the guide that comes with your cake for the best way to keep it fresh and enjoy it at its best.

We don’t offer gluten free cakes at the moment but can recommend other local cake studios who do!

Yes! See the pre-order cakes for our vegan cake option. However please note that our kitchen and equipment are also used to prepare products containing dairy, eggs and other allergens, so we cannot guarantee an allergen-free environment.

The earlier, the better! Custom orders require at least 2 weeks’ notice and online orders close Wednesday 4:30pm for Friday-Saturday that week.

However, I don’t want you to be without a cake for your celebration, so if you need something last minute please reach out and I’ll always do my best to accommodate you where I can. You can email hello@elizabethpoppies.com or text me on 0411 912 275.

Absolutely! Please reach out via email to discuss options. I can even use your logo or your company colours.

I completely understand that things come up and sometimes plans change. As a small-batch bakery, however, I purchase ingredients and supplies specifically for your order and set aside your date in my diary, which can mean turning away other orders. For this reason, I have a strict cancellation policy to help protect my small business.

Online cake shop orders can be cancelled with at least 7 days’ notice, however there will be a $50 admin fee. Any cancellations beyond this will not be refunded.

For custom orders, a 50% non-refundable deposit must be paid within 24 hours of receiving your invoice to secure your date. The remaining balance is due 14 days prior to your delivery/pick up date. If payment has not been received by this time, we reserve the right to cancel your order and release your date. In the event of a change in date or change in circumstance, the outstanding amount must be paid, and we will accommodate a date change or issue a credit if changed prior to 14 days of the original order pick up date (and subject to availability). Once the full balance has been paid, no refunds or credits will be provided if the order is subsequently cancelled.

I will do my best to accommodate any changes to your order; however, changes cannot be guaranteed and are subject to availability. If you would like to request a change, please email me at hello@elizabethpoppies.com with your order number in the subject heading and I will get back to you as soon as possible.